Policies

  • Shipping Policy

    Shipping Costs

    • Calculated at checkout based on weight and destination.
    • We offer standard and expedited options.

    Customs, Duties, and Taxes

    • Onyx Garments is not responsible for customs fees, taxes, or duties. These are the customer's responsibility.

    Packaging and Handling

    • We are not liable for package handling by the shipping carrier. Contact the carrier for any damage claims.

    Shipping Delays

    • We are not responsible for delays caused by the carrier or external factors. Delivery times are estimated and not guaranteed.

    Order Tracking

    • You will receive a tracking number once your order ships. Contact us if you do not receive tracking information.

  • Refund Policy

    No Refunds or Exchanges:

    At Onyx Garments, we strive to provide you with the highest quality products and an exceptional shopping experience. Due to the custom nature of our products and our commitment to maintaining strict quality control, all sales are final.----------------------------------------------------

    Damaged or Defective Items:

    We stand behind the quality of our merchandise. If you receive a shirt that is damaged or defective, we are more than happy to assist you. Please contact our customer service team within 7 days of receiving your order to report any issues.--------------------------------------------------------------------

    How to Report a Damaged or Defective Item:

    1. Email us at onyxgarmentsbrand@gmail.com  with your order number, a description of the issue, and clear photos of the damaged or defective item.
    2. Our team will review your request and, if the item is deemed damaged or defective, we will arrange a replacement at no additional cost.

    Please Note:

    • Claims made after the 7-day window will not be accepted.
    • Items must be in their original condition, unworn, and unwashed.
    • We do not offer refunds or exchanges for reasons other than damage or defects.

    We appreciate your understanding and thank you for supporting Onyx Garments. If you have any questions or concerns, please do not hesitate to reach out to us at onyxgarmentsbrand@gmail.com
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